I delayed response to allow time for harsh feelings to subside and to be able to respond to this matter in a more clear minded objective. Considering its 2.5 hours one way we do not visit this store as you would a Walmart but its always been his go to. This is very sad as this store is a gamers dream, parts pieces and addons in every isle. We did shop just to use up this now unwanted gift card, but we will never be back. This too was not very hassle free as i paid with my debit card and yet received a gift card ? After giving me the run around for 30 minutes and refusing to honor the protection plan on the warranty, the last thing i wanted to do was shop more at your store. We also returned Beyer headphones that the hinge was breaking on. So we purchased another one at Best buy as they are only 30 minutes away and it works great ! I feel that this is a deceitful practice and new policy or not, i was told back in 2020 Hassle free.Ģ. So now i have a 559.99 item that does not work and they will not honor. Excuse me ? It will not operate correctly, We drove 2.5 hours to your store for this hassle free exchange or refund only to be met with a hassle. This gentleman said that there is nothing wrong with it. We were told that the NEW policy is that the repair department must check out any item over $500.00. On 2/11/23 we brought this graphics card in as it is not working properly. Now, to start off the salesman stated" hassle free returns, bring in the item and it will be exchanged or refunded " They say the same spiel over and over. We had purchased an RTX 3070 graphics card on 12/22/20, with a 3 year protection plan.
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