Refer to the following table for common issues and solutions related to the management of FIDO2 security keys. to enter your password and allow the browser to verify your identity. Scan your finger on the fingerprint reader at the prompt.Īfter scanning your finger, a prompt appears asking for permission for the site to verify your identity.Ĭlick Use Password. The lid on the Mac must be open for the browser to find the on-device authenticator. Enter any additional authentication that your administrator has required to complete the action, then click Next.Ĭlick close on the final screen indicating that you can now use your on-device authenticator.Click More choices if you want to change how you interact with Windows Hello.Īfter interacting with the authenticator, a prompt appears asking for permission for the site to see your security key.Ĭlick Allow to allow CyberArk to see your security key (in this case, your fingerprint). Interact with the authenticator at the prompt.įor Windows Hello, this could be a PIN, fingerprint, or security key. Other on-device authenticators have similar procedures.Ĭlick Add New Authenticator, then click Next on the following screen explaining what an on-device authenticator is.Įnter a name for the authenticator, then click Next. Click the Add button associated with the On-device Authenticator that you want to configure, then follow the on-screen instructions.įor example, the following procedures illustrate how to register a Windows Hello or Mac Touch ID authenticator.
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